FAQ

How long will it take to receive my order?

All orders are processed within 5 to 7 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. We will provide you with tracking information so that you may check and track the status of your shipment from the moment the package is sent out.

Can I Cancel or modify my order?

We want you to receive your order as soon as possible. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request.

What are your customer service hours?

Our Customer Service Team is available Monday to Friday from 9am to 5:00pm Eastern Standard Time, excluding holidays. Our offices are closed over the weekend.

How do I care for my jewelry?

A gentle clean with a soft 100% cotton cloth is ideal for maintaining your jewellery's shine. 

Do not wear your jewellery in the shower or pool as the chlorine will tarnish it. 

Apply any perfume, body lotion or creams and let dry before you put on your jewellery. DO NOT SPRAY PERFUME NEAR GOLD PLATED JEWELRY